1. After receiving the information from the customer, I will rush to the spot to check the situation, report the situation to the phone, and follow up the problem;

2. Accept the work instructions of the chief butler and butler service center and complete the work as required;

3. Handle customer complaints, make records, solve customer complaints and timely feedback, timely report to the chief housekeeper, follow up the progress, and take charge of customer feedback and feedback. (difficult questions are handled and returned by the customer service supervisor);

4. No less than 2 times daily patrol we building and the surrounding area of cleaning, greening, public facilities, the security situation around, and make timely with relevant departments to report information, responsible for the public areas to guarantee send list and acceptance, twice a day after acceptance of send a single summary to call hillock, guarantee to provide good living environment;

5. Assisted the planning, organization and implementation of community cultural construction and related activities;

6. Assist other colleagues in work and finish other tasks assigned by superiors on time.